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  CRITICAL CONVERSATIONS FOR PATIENT SAFETY: ESSENTIAL GUIDE FOR HEALTH PROFESSIONALS




ISBN 9781486004270

Author/Module Code: LEVETTJONES

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Price: $71.00 AUD inc GST

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While a number of books address the concept of therapeutic communication, i.e. communication between health professionals and their patients, few extend this focus to include communication between health professionals, fewer still address the critical relationship between communication and patient safety. Critical Conversations in Patient Safety bridges that gap.

Chapter 1: The relationship between communication and patient safety
Chapter 2: Key attributes of patient-safe communication
Chapter 3: Why do patients complain about how health professionals communicate?
Chapter 4: An historical and cultural overview of health professionalsí evolving team dynamics
Chapter 5: Interpersonal communication for interprofessional collaboration
Chapter 6: Clinical handover
Chapter 7: Open disclosure
Chapter 8: Discharge planning and continuity of care
Chapter 9: Communicating to promote medication safety
Chapter 10: Key attributes of therapeutic communication
Chapter 11: Communicating with older people
Chapter 12: Communicating with children and families
Chapter 13: Communicating with people with a mental health problem
Chapter 14: Communicating with people who have communication impairment
Chapter 15: Communicating with Aboriginal and Torres Strait Islander peoples
Chapter 16: Communicating with people from culturally and linguistically diverse backgrounds
Chapter 17: Communicating with people about their spiritual needs
Chapter 18: Communicating with people who are angry or aggressive
Chapter 19: Communicating about end-of-life care and decisions
Chapter 20: When whistle-blowing seems like the only option
Chapter 21: Creating safe healthcare organisations


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