ISBN 9780070277397

Author/Module Code: HORSFALL

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Price: $57.00 AUD inc GST

Details
Office Skills: A Practical Approach, 5th edition cover the following:

1 BSBWOR301A Organise personal work priorities and development
2 BSBCUS301A Deliver and monitor a service to customers
3 BSBCMM301A Process customer complaints
4 BSBPRO301A Recommend products and services
5 BSBDIV301A Work effectively with diversity
6 BSBADM311A Maintain business resources
7 BSBINM301A Organise workplace information
8 BSBINM302A Utilise a knowledge management system
9 BSBOHS201A Participate in OHS processes (Core Unit)
10 BSBINN301A Promote innovation in a team environment
11 BSBITU303A/306A Design and produce business documents
12 BSBITU302A Create electronic presentations
13 BSBFIA301A Maintain financial records