ISBN 9781442534797

Author/Module Code: VAN DER WAGEN

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Details
Hospitality Management, 3e covers the core competency units in SIT07 Tourism, Hospitality and Events Training Package for the Diploma and Advanced Diploma in Hospitality Management. It provides the foundation knowledge needed for the role of a hospitality manager.
The 3rd edition continues to combine theory with a skills building approach to explain the key principles of hospitality management at a supervisory, line management and senior management level. The text helps students develop the professional skills necessary to ensure quality products and services in all hospitality operations.
SITHIND001A Develop and update hospitality industry knowledge
SITXCCS002A Provide quality customer service
SITXCCS003A Manage quality customer service
SITXCOM001A Work with colleagues and customers
SITXCOM002A Work in a socially diverse environment
SITXCOM003A Deal with conflict situations
SITXENV001A Participate in environmentally sustainable work practices
SITXFIN003A Interpret financial information
SITXFIN004A Manage finances within a budget
SITXFIN005A Prepare and monitor budgets
SITXFIN007A Manage physical assets
SITXFIN008A Manage financial operations
SITXGLC001A Develop and update the legal knowledge required for business compliance
SITXHRM001A Coach others in job skills
SITXHRM002A Recruit and select staff
SITXHRM003A Roster staff
SITXHRM005A Lead and manage people
SITXHRM006A Monitor staff performance
SITXHRM007A Manage workplace diversity
SITXHRM008A Manage workplace relations
SITXINV001A Receive and store stock
SITXINV002A Control and order stock
SITXMGT001A Monitor work operations
SITXMGT002A Develop and implement operational plans
SITXMGT004A Develop and implement a business plan
SITXMGT005A Manage business risk
SITXMGT006A Establish and conduct business relationships
SITXMPR004C Marketing and promotional activities
SITXMPR005A Develop and manage marketing strategies
SITXOHS001B Follow health, safety and security procedures
SITXOHS002B Follow workplace hygiene procedures
SITXOHS004B Implement and monitor workplace health, safety and security procedures
SITXOHS005A Establish and maintain an occupational health and safety system