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ISBN 9780170354059

Weight: 2.2 grams

Author/Module Code: COLE

View other books by this author/module code

Price: $89.00 AUD inc GST


Kris Cole continues to pave the way for budding managers, providing hands on practical concepts and theoretical approaches in the new sixth edition of her best-selling textbook - Management – Theory and Practice.

This new edition will focus on the comprehensive coverage of the core management units in the newly endorsed BSB Business Services Training Package: * BSB42015 Certificate IV in Leadership and Management * BSB51915 Diploma of Leadership and Management It will also cover the following qualifications from the BSB07 Business Services Training Package: • BSB40812 Certificate IV Front Line Management • BSB51107 Diploma of Management

This market-leading textbook continues to provide students with rigorous information, whilst balancing the key topics with a practical approach, through real life case studies, examples and problem solving techniques. Using everyday business terms and language puts management in a context that makes it easy to understand by all types of learners.

In addition, it will enable you to strengthen skills in areas such as managing poor performance, being more directive and solving problems permanently.

Another focus of this new edition is developing the assessments matrix for the Instructor’s Manual; mapping out assessment tools by Performance Criteria for each Unit and the Elements.

New assessment assignments will also be mapped to align with the 800+ Performance Criteria the text covers, adding value to this edition and strengthening teacher’s loyalty.

Table of Contents

Part 1: The changing world of work
1. The changing world of work
2. The operating environment
3. The formal organisation
4. The informal organisation

Part 2: Managing Yourself
5. Establishing and managing priorities
6. Building a strong communication foundation
7. Strengthening your personal skills
8. Building effective working relationships

Part 3: Leading others
9. Understanding leadership
10. Understanding motivation, engagement and retention
11. Increasing productivity
12. Assigning work and delegating duties
13. Building effective work teams
14. Leading todays teams
15. Providing formal and informal performance reviews and feedback
16. Managing underperformance

Part 4: Managing operations
17. Developing managing and monitoring operational plans
18. Solving problems and making decisions
19. Satisfying the quality and continuous improvement imperatives
20. Caring for customers
21. Planning and managing projects NEW
22. Introducing and managing change
23 Identifying and managing risks
24. Managing for sustainability

Part 5: Workplace practice
25. Recruiting and inducting employees
26. Making the most of diversity
27 Encouraging a learning environment and developing employees
28 Leading and attending meetings
29 Ensuring a safe and healthy workplace
30. Managing for psychological safety and wellbeing


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