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ISBN 9780170364348

Author/Module Code: O'SHANNESSY

View other books by this author/module code

Price: $83.00 AUD inc GST


Prepare students to master their skills and knowledge needed to succeed within the hospitality industry with the new edition of The Road to Hospitality: Skills for the New Professional, e4.

Thoroughly revised, The Road to Hospitality: Skills for the New Professional, e4 has been repositioned to cover core and elective units of competency at both Certificate II and III levels.

Covering best practices, new techniques and legislations, this new edition uses real world industry examples and follows a clear and logical structure, which builds and strengthens the knowledge and skills of each student.

Employability skills are emphasised holistically throughout the full-colour text.

The Road to Hospitality: Skills for the New Professional, e4 supports learning and delivery in:

• SIT20316 Certificate II in Hospitality
• SIT30616 Certificate III in Hospitality

Table of Contents

1 Source and use information on the hospitality industry
2 Interact with customers
3 Provide service to customers
4 Show social and cultural sensitivity
5 Participate in safe work practices
6 Use hygienic practices for hospitality services
7 Use hygienic practices for food safety
8 Work effectively with others
9 Work effectively in hospitality services
10 Coach others in job skills

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