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WRITE COMPLEX DOCUMENTS WORD 2010
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  OPERATIONS & PROCESS MANAGEMENT e4




ISBN 9781292017846

Author/Module Code: SLACK & JOHNSTON

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Price: $104.00 AUD inc GST

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Features

NEW! Over 20 new and updated examples of operations in practice.

NEW! Extended concept coverage now including business ecosystems, emotional process mapping, non-routine operational control, and improvement 'ambidexterity'.

NEW! Expanded coverage of internal and 'intangible' supply chains, designing 'services capes', sales and operations planning, alpha and beta testing, and knowledge management.

NEW! Expanded coverage on the value of complaints, failure recovery, project differentiation, and stakeholder management.

Cases and examples, drawn from a wide range of industries, provide an insight into the reality of managing operations and give practical understanding of the material.

A diagnostic approach allows effective assessment and improvement of operations and processes.

This is the ideal text for students taking any practically-orientated MBA, executive MBA or executive course in Operations and Process Management.


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