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ISBN 9781743077528

Author/Module Code: DWYER

View other books by this author/module code

Price: $94.00 AUD inc GST


Part 1: Understanding Management
1. Foundations of Management
Part 2: Managing Interactions
Interaction Management
2. Managerial Communication
3. Presentations, Public Speaking and Meetings
4. Manage Personal Work Priorities and Professional Development
5. Manage Effective Workplace Relationships
Part 3: Understanding Teams
6. Ensure Team Effectiveness
7. Manage and Facilitate Non-traditional Teams
8. Develop Teams, Individuals and a Workplace Learning Environment
Part 4: Leading and Managing Operations
9. Effective Leadership
10. Recruitment, Selection, Induction and Termination
11. Assign Duties and Appraise Performance
12. Manage and Implement Operational Plans
13. Manage Projects
14. Manage and Monitor Quality Customer Service
15. Problem Solving and Decision Making
Part 5: Implementing Good Workplace Practice
16. Manage Performance
17. Manage Diversity in the Workplace
18. Ensure and Monitor a Safe Workplace
19. Managing Risk
Part 6: Managing for Sustainability
20. Sustainable Development
21. Responding to Change
22. Managing Quality and Continuous Improvement
23. Sustainable Strategies

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