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PRODUCE SPREADSHEETS EXCEL 2010
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  SUPERVISOR'S SURVIVAL GUIDE e2




ISBN 9781922131713

Author/Module Code: COLE

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Price: $32.00 AUD inc GST

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Written by Kris Cole, Australia's bestselling business and management author, The Supervisors Survival Guide arms you with the skills you need to manage yourself and others with professionalism, reliability and style. Being a manager or a supervisor is one of the most important, and most difficult, jobs in any organisation. Whether you lead a small or a large team or work in a public, private or not-for-profit enterprise, youre likely to need plenty of tools for dealing with your team and bringing out their best. Filled with tips and ideas on how to do things better, faster and more easily, this book cuts through the mystery of how to be a great manager and teaches you how to lead your team to success.

PART 1 MANAGING YOURSELF 1 Managing Your Time and Priorities3 2 Developing Effective Working Relationships 25 3 Honing Your Team Leader Skills 61 4 Taking Charge of Your Career 84

PART 2 MANAGING PEOPLE 5 Leading Your Team 113 6 Motivating, Engaging and Retaining Team Members138 7 Recruiting and Inducting Team Members 152 8 Building Peak Performance and Productivity with Informal and Formal Feedback 183 9 Dealing with Underperformance 216 10 Improving Results through Training 233 11 Building a High-Performing Team 258 12 Leading Productive Meetings 289 13 Assigning and Delegating Work to Individuals and Teams 318

PART 3 MANAGING OPERATIONS 14 Knowing Your Customers and Delivering the Quality They Want 337 15 Introducing and Leading Change 358 16 Planning, Solving Problems and Making Decisions 381 17 Innovating Continuous Improvements 410 Acknowledgements 423 Glossary 425 Index 432


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